Privacy Policy

SafePak Workwear & Safety Pty Ltd

ABN 94 653 589 210

75 Catherine Crescent, Lavington NSW 2641

Last updated: 8/09/2026

1. About this policy

SafePak Workwear & Safety Pty Ltd (“SafePak”, “we”, “us”, “our”) supplies workwear, PPE and safety equipment to businesses and individuals. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains what personal information we collect, why we collect it, who we share it with, and how you can access, correct or complain about it. It applies to our website, our store, our sales and account processes, and our dealings with you generally.

If you apply for a trade credit account with us, our Terms and Conditions of Trade also apply. They set out the additional rules that apply to credit information under Part IIIA of the Privacy Act. https://safepak.com.au/terms-and-conditions/

A copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner at oaic.gov.au.

2. What personal information we collect

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. Depending on how you deal with us, we may collect:

If you are a customer or a contact at a customer business

your name, job title and the business you work for
your email address, phone numbers and delivery address
your order history, quotes, returns and warranty claims
sizing, embroidery, logo and decoration details for garments ordered for you
records of your correspondence with us, including emails, phone notes and messages sent through our website

If you apply for a trade credit account

identification details
business and trading information
trade references and credit history
financial and credit-related information

More detail on how we handle this information is in our Terms and Conditions of Trade.

If you visit our website

your IP address
pages viewed, links clicked and how long you spent on the site
the website or advertisement you arrived from
your browser, device type and operating system
information you enter into forms, including enquiry, quote and contact forms

If you apply for a job with us

your resume, work history, qualifications and referee details

Sensitive information

We do not usually collect sensitive information. If a product or service requires it, for example information relevant to respiratory protection fit or a medical restriction affecting PPE selection, we will only collect it with your consent and only use it for the purpose you gave it to us for, or a directly related purpose you would reasonably expect.

Payment information

We do not store credit card numbers. Online payments are processed directly by our payment gateway, eWAY, and in-store card payments are processed through our EFTPOS terminals to the bank. Card details are entered directly into those systems and are not retained on SafePak systems.

3. How we collect personal information

We collect personal information directly from you wherever it is reasonable and practicable to do so. That includes when you:

place an order, request a quote or open an account
contact us by phone, email or through our website
visit our store
subscribe to our emails or download something from our site
apply for a job

We also collect information indirectly:

automatically through cookies and tracking technologies when you use our website (see section 6)
from credit reporting bodies, trade references and other credit providers when you apply for a credit account
from publicly available sources such as business registers and company websites
from the business you work for, where a colleague provides your contact details so we can supply goods to your workplace

4. Why we collect and use personal information

We collect, hold, use and disclose personal information to:

supply goods and services and fulfil your orders
prepare quotes and manage account applications
assess applications for trade credit and manage credit accounts
process payments and recover overdue amounts
communicate with you about orders, deliveries, backorders, product recalls and safety notices
respond to enquiries, complaints, returns and warranty claims
send marketing communications about our products, promotions and events (see section 5)
improve our website, our product range and our service
manage our business, including record keeping, reporting and staff training
recruit staff
meet our legal obligations, including work health and safety, tax and consumer law obligations
resolve disputes and enforce our rights

We may also use your information for a related secondary purpose where you would reasonably expect us to.

5. Marketing and how to opt out

If you are a customer, or you have given us your details, we may send you emails, SMS or other communications about our products, promotions, new stock, safety information and events. We may also use your information to show you our advertising on other platforms.

You can opt out at any time by:

clicking the unsubscribe link in any marketing email
replying STOP to a marketing SMS
emailing [email protected] and asking to be removed
telling any member of our team

Opting out of marketing will not stop us sending you information we need to send about your orders, deliveries, accounts or product safety.

6. Cookies, analytics and advertising

Our website uses cookies and similar technologies, including tracking pixels and web beacons. These collect information such as your IP address, the pages you visit, what you click on, and the site or ad you arrived from.

We use these to:

make the website work and remember your preferences and cart
understand how people use the site so we can improve it
measure how our advertising performs
show you our advertising on other websites and platforms

We use Google advertising and analytics services, and marketing automation and tracking provided by HubSpot. These providers set their own cookies and handle information under their own privacy policies.

You can control or delete cookies through your browser settings. Blocking cookies may stop parts of the website working properly.

7. Who we share personal information with

We do not sell your personal information. We share it only where it is necessary for the purposes set out in this policy, and only with:

suppliers and manufacturers, where they need the information to fulfil, decorate, embroider or dispatch an order
freight and delivery companies, to deliver your order
our payment gateway and banks, to process payments
our software and IT providers, including our CRM, accounting, inventory and website platforms, and the providers who support them
credit reporting bodies, trade references and other credit providers, in connection with credit account applications and management (see our Terms and Conditions of Trade)
debt collection agencies, where an account is overdue
our accountants, auditors, insurers and legal advisers
government and regulatory authorities, where required or authorised by law

We require our service providers to handle personal information consistently with this policy and the Privacy Act.

8. Overseas disclosure

Most of our core business systems store data in Australia, including our customer relationship management system, our accounting and inventory systems, and our websites.

However, some of your personal information is likely to be accessed, processed or stored outside Australia. This happens in the following ways:

Offshore staff carry out customer service and administrative work for us. They are engaged directly by SafePak, they work on SafePak systems and SafePak devices, and the information stays under our control at all times. They are bound by the same confidentiality and privacy obligations as our Australian staff, and they may only use your information to do work for us.
Our software providers are global businesses. Even where our data is stored in Australia, their support, security and product teams may access it from other countries, and they may use sub-processors located overseas. Based on our providers’ published terms, this is likely to include the United States.
Our advertising and analytics providers, including Google, process website and advertising data in the United States and other countries where they operate.

Before disclosing personal information overseas, we take steps that are reasonable in the circumstances to ensure the recipient handles it in a way consistent with the Australian Privacy Principles. This includes contractual protections in our agreements with service providers.

If you would like more detail about a specific provider or location, contact us using the details in section 13.

9. How we store and protect personal information

We hold personal information in electronic systems and, in some cases, in paper records at our premises.

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include access controls and user permissions, encryption of information in transit to our website, secure hosting, staff training, and physical security at our premises.

No method of transmission or storage is completely secure. While we take our obligations seriously, we cannot guarantee absolute security.

10. How long we keep personal information

We keep personal information for as long as we need it for the purposes described in this policy, and for as long as we are required to keep it by law. Financial and transaction records are generally kept for at least seven years to meet taxation and corporations law requirements. Credit information is subject to separate retention rules under Part IIIA of the Privacy Act.

Where we no longer need personal information and are not required to keep it, we take reasonable steps to destroy it or de-identify it.

11. Automated decision-making

We do not use automated decision-making to make decisions about you. Applications for credit accounts are submitted through an online form, but the assessment and the decision are made by a person.

If this changes, we will update this policy.

12. Access and correction

You can ask us for a copy of the personal information we hold about you, and you can ask us to correct it if it is wrong, out of date or incomplete.

To make a request, email [email protected] or write to us at 75 Catherine Crescent, Lavington NSW 2641.

We will ask you to verify your identity before we release information. We will respond to your request within 30 days. There is no charge for making a request, though we may charge a reasonable fee for supplying copies of a large volume of records.

In some circumstances the Privacy Act allows us to refuse access or correction. If that happens, we will tell you in writing why, and how you can complain about it.

13. Complaints

If you think we have mishandled your personal information or breached the Australian Privacy Principles, tell us and we will look into it.

Email: [email protected]

Phone: 1300 79 33 22

Post: Privacy Officer, SafePak Workwear & Safety Pty Ltd, 75 Catherine Crescent, Lavington NSW 2641

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If we need longer, we will tell you why and how long we expect it to take. We will tell you the outcome in writing.

If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner:

Website: oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5288, Sydney NSW 2001

14. Data breaches

If we become aware of a data breach that is likely to result in serious harm, we will assess it and, where the Notifiable Data Breaches scheme requires it, notify the affected individuals and the Office of the Australian Information Commissioner.

15. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or the law. The current version is always available on our website, and the date it was last updated appears at the top.

16. Contact us